Returns and Refunds

What is your returns policy?

Digital Products (Printables)

We cannot give refunds for digital products. All purchases for digital products are final.  If you discover an error or fault in your product, we will try to correct the error or repair the product in a timely fashion. Please contact us using the contact form if you have issues with your digital products. Quran Plan is not obligated to refund products which you have purchased in error. Please read the product description carefully before purchasing a digital product.

Physical Products (UK)

If you are in the UK, a refund will be issued (excluding shipping fees) if you return your product within 28 days of receipt. All items must be returned unused, unopened, undamaged, in their original packaging with all materials, manuals and accessories intact. Items must be in a sellable condition. In the unlikely event that you discover a product is defective due to a manufacturing fault, you must inform us within 3 days of receiving your item. We reserve the right to issue a refund (excluding the shipping cost) and not offer a replacement.

You will be responsible for the cost of returning the items to us unless the product is defective. It is your responsibility to ensure safe return of the item(s) to us. Please use a recorded delivery service.

Once we receive the product, it will be checked and if it meets our return policy conditions, a refund will be issued. Refund will be applied to the payment method that was used to purchase the item.

Please contact us via the online contact form giving details of your order if you wish to return an item or inform us of a faulty item. Please do not return any items to us until instructed by our customer service team.

If you have received a wrong order, please inform us via the online contact form within 3 days of receiving your item.

Physical Products (International)

We do not accept returns from outside the UK, unless the item is faulty. We strive to ensure all our products reach you in perfect condition. In the unlikely event that you receive a defective item due to a manufacturing fault or if you have received a wrong order, you must inform us within 3 days of receiving your items. Please contact us via the online contact form giving details of your order. We reserve the right to issue a refund (excluding the shipping cost) and not offer a replacement.

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